Repair Status
Know exactly where your repair stands.
Online lookup is being connected. Call us for a live repair status today, or preview the milestones we use to keep customers informed.
Milestone tracking
Your estimator updates each major stage, from check-in through paint, calibration, quality control, and pickup.
Preview: repair tracking
Your milestones, at a glance.
This preview shows the milestones we use to keep customers oriented during a repair. Live lookup is being connected.
Plain English
Not sure what a step means?
Here's exactly what's happening at each stage of your repair.
- Your damage has been assessed and a written estimate prepared. If it's an ICBC claim, we've submitted it and are waiting for adjuster approval before we order parts.
- Your vehicle is with our certified technicians. Depending on the damage, this covers structural straightening, panel work, and surface prep. We've ordered genuine OEM parts — some arrive next day, some take a few days. We'll move the moment they're in.
- Our paint team is matching and applying your factory colour using computer-matched mixing. This is one of the longer stages — rushing it shows, and we won't.
- Before your car leaves the shop, a senior technician checks every repair — including ADAS sensor recalibration and a final paint review. Modern vehicles require this step; we never skip it.
- Your vehicle has been detailed, washed, and is waiting for you. We'll call you to confirm pickup time and go over any warranty documentation.
Direct line
Need an update from your estimator?
Call the shop directly.
Online estimator messaging is being connected. For a live update today, call us and we will look up your repair while you are on the phone.
Need help?
Can't find your repair?
Three ways we can help right now.
If your repair is booked under a family member's name or another phone number, reach us directly and we will find it with you.
Free estimate
Send the request. We will set the repair path.
A Morrey estimator reviews your damage, explains the ICBC path, and tells you what happens next.