Just had an accident?
Take a breath. Here's exactly what to do.

1. 1
   Step 1:

   Make sure everyone is safe.

   Move away from traffic if you can do so safely. If your vehicle is driveable and creates a hazard where it stopped, move it to the shoulder or a nearby parking lot. Turn on your hazard lights.

2. 2
   Step 2:

   Call police if required.

   In BC, you are required to report a collision to police if:

   • Anyone is injured or killed
   • A driver appears impaired
   • A vehicle involved in the crash does not stop (hit and run)
   • There is significant property damage

   For minor collisions that don't meet these conditions, you don't need to wait for police — proceed to reporting with ICBC (Step 5).

3. 3
   Step 3:

   Document the scene.

   Before vehicles are moved (if safe to do so), take photos of:

   • The position of all vehicles involved
   • Visible damage to all vehicles
   • Licence plates of all involved vehicles
   • The road, intersection, skid marks, or conditions that may be relevant
   • Any traffic signs or signals in view
   • Your own damage, close up

   More documentation is always better than less. You can't go back once the scene is cleared.

4. 4
   Step 4:

   Exchange information.

   With every other driver involved, exchange:

   • Full name and contact information
   • Driver's licence number
   • ICBC policy number (on your pink slip, or in the ICBC app)
   • Licence plate number
   • Vehicle make, model, and year

   If there are witnesses who stopped, ask for their name and phone number. You don't need a statement on the spot — just contact information.

5. 5
   Step 5:

   Report to ICBC.

   You are required to report any collision involving another vehicle — or any collision causing injury — to ICBC within a reasonable time. The sooner you report, the better.

   How to report:

   • Online: icbc.com (24/7, recommended for straightforward claims)
   • By phone: 1-800-910-4222 (24/7)
   • ICBC app: Report and manage your claim from your phone

   When you report, ICBC will give you a claim number. Write it down. You'll need it to start your repair.

6. 6
   Step 6:

   Choose your repair shop and contact us.

   Once you have your claim number, call or message us. ICBC's list of shops is a suggestion, not a rule — the choice of where your car is repaired belongs to you.

   We'll take it from here: the estimate, the adjuster communication, the supplements, the repair, the billing. You pick up a restored vehicle at the end.

   Learn how ICBC claims work

• We write and submit the ICBC estimate
• We source parts and flag lead times
• We write supplements for any hidden damage and follow up with the adjuster
• We repair to factory spec with certified technicians
• We recalibrate your ADAS sensors if the repair requires it
• We bill ICBC directly and collect only your deductible at pickup
• We detail your vehicle before it comes back to you
• We back every repair with a lifetime written warranty

Accidents are stressful. This part doesn't have to be.